Interpersonal Communication Skills

What is the effect of a manager or business executive who has great interpersonal communication skills?

What are the effects of a manager or business executive who posesses poor interpersonal skills?

Even if we are a skilled communicator, we may not be communicating effectively at work. Our business culture, priorities, processes and physical environment, all play a part in how well information is sent and received. A large part of improving our communication environment is improving our own ability to communicate on an interpersonal level. We also can use interpersonal skills training, but some people need a major overhaul. And if these people happen to be managers or top leaders in your organization, the effects of their lack of interpersonal skills can be devastating to morale, productivity and employee retention

The basics interpersonal communication skills are all here—how to build and enhance our communication skills through effective listening, giving and receiving feedback, communicating with different personality types, and sharpening our verbal and nonverbal communication. The text explains basic communication theory as it applies to the workplace and offers “real-life” scenarios that demonstrate the use of effective interpersonal communication.