Showing posts with label Amy Khor Xiang Ru. Show all posts
Showing posts with label Amy Khor Xiang Ru. Show all posts

Sunday, March 15, 2009

How to Engage the Audience During a Speech

During a speech, the attention of the audience is the most important. How to make the attention of the audience can classify to five steps.

Step1
Know your topic-Audiences are savvy and will be sure to tell if you aren't on top of your subject matter. Make sure that you speak only on topics you know well and can speak about knowledgeably.

Step2
Be enthusiastic-Nothing engages an audience more than passion. Even the most boring of subjects will seem fascinating if you are passionate and excited about them. Make sure you speak on topics that engage you and you will engage the audience as well.

Step 3
Keep it simple.-By limiting your speech to a few key points and concentrating on those exclusively, you'll keep the audience engaged in your subject and keep their attention from straying.

Step 4
Ask questions. -A sure fire way to engage the audience's attention during a speech is to ask them questions. This draws them into your speech and makes them more an involved, as opposed to a passive listener.

Step 5
Lighten up-No one expects a comedian, but by telling a few jokes, being animated, walking around the room or just be relaying an interesting anecdote, you will automatically engage the audience in your speech and make them want to hear more.

How to make a speech?

Speech is the faculty of uttering articulate sounds or words; the faculty of expressing thoughts by words or articulate sounds; the power of speaking. The process to make a speech is important than the information.

In general the following will also help:

  • Put your speech on numbered cue cards for professional presentation.
  • Speak clearly and distinctly. It's no good giving a fascinating speech if no one can hear it!.
  • Make sure there is enough light for you to see you speech
  • Take some deep breaths before you start to calm your nerves.
  • Personalise your piece. Everyone likes to hear a true story. Then practise, practise and practise!
  • If you use a microphone hold it about nine or ten inches away from your mouth. Don't swallow it! Make sure the microphone is free-standing so your hands are free for your cue cards.
  • Leave them laughing. A funny incident is always popular.
  • Make it short. Your audience should want to hear more not less.

Sunday, March 8, 2009

Decison-making process

First priority in making a decision is to establish who are the decision-maker and stakeholders in the decision or the audience for the decision. Identifying the decision-maker early in the process cuts down on disagreement about problem definition, requirements, goals, and criteria.

Although the decision-maker seldom will be involved in the day-to-day work of making evaluations, feedback from the decision-maker is vital at four steps in the process:
1. Problem definition [step 1]
2. Requirements identification [step 2]
3. Goal establishment [step 3]
4. Evaluation criteria development [step 5]

When appropriate, stakeholders should also be consulted. By acquiring their input during the
early steps of the decision process, stakeholders can provide useful feedback before a decision is
made.

It is the decision team’s job to make sure that all steps of the process are adequately performed.
Usually the decision support staff should include the help of skilled and experienced analysis or
facilitators to assist with all stages of the decision process. Expert facilitation can help assure
that all the steps are properly performed and documented. Their experience and expertise will
help provide transparency to the decision making process and help avoid misunderstandings that often lead to questions about the validity of the analyses which ultimately slow progress.

There have eight steps for the general decision-making process:
  1. Define problem
  2. Determine the requirements that the solution to the problem must meet
  3. Establish goals that solving the problem should accomplish
  4. Identify alternatives that will solve the problem
  5. Develop evaluation criteria based on the goals
  6. Select a decision-making tool
  7. Apply the tool to select a preferred alternative
  8. Check the answer to make sure it solves the problem

Leader

A true leader accepts responsibility for his/her choices and the impact those choices have on others;
A true leader has the courage to stand up for his/her convictions even in the face of unpopularity;
A true leader show compassion for others,not just in words,but in deeds and actions;
A true leader has a humanity for a greater purpose,not just for early rewards.
From Anne Davis


Leadership involves a variety of skills. Leaders must have skills in communicating effectively, listening actively, working with people, and helping others work together in group. Leaders must have integrity and honesty. Good leader must first learn to be followers. Leader doesn't dominate in group, but lead by his or her actions. Leader need changes with the situation, thus different poeple can lead at different times. The best leader takes on many different roles to support the needs of the group. True leader focus on helping his or her groups achieves its goals rather than on his or her own recognition.

Leadership can be learned just like other skills, but it requires practice and determination. So, everyone can be a leader. The best way to learn leadership skills is work on leadership-related skills and apply them in situation require leadership action. Focusing on five leadership skills areas will help you strenthen and improve your leadership ability.

  1. Understanding self- understand and develop a positive attitude
  2. Communicating- effective two way sharing of information through speaking, listening, writing, and body language.
  3. Getting along with others- develop and understand of how you relate to other people and accept and appreciate the difference between others and yourself.
  4. Managing- Learn steps and approaches to make decision, set goals, and choose resources to achieve those goals.
  5. Working with groups- Learn how to work together

Is easy to be a leader but is difficult to become a good leader.

Sunday, February 22, 2009

Books


This book we will figure it out communication between men and women. It contains ten chapters which are:
  1. Why won't anybody listen to me?
  2. It's a Communication Skill
  3. It's a Gender Issue
  4. It's an Age Issue
  5. It's a Power Issue
  6. Feel Like an Equal
  7. Act Like an Equal
  8. Sound Like an Equal
  9. Look Likan Equal
  10. The Conversational Wardrobe
The Problems and Solutions-Briefly
The major culprits,then,are taking toong to get to the point and using too many details to expand that point.WHat quick solutions exist:
  • Put your point first
  • Follow with just the essential details,itemized
http://www.amazon.com/How-Talk-Men-Will-Listen/dp/0595175252/ref=sr_1_20?ie=UTF8&s=books&qid=1235369266&sr=1-20


Introduction
What is a real man?How does he think and act?Today,men are questioning who they are and what they are meant to play in their life.
What should men do>Should they hold on to traditiona roles and ways of thinking,or should they follow the road being pavec by new concepts of maleness?

This book will help you further explore he nature of men in a practal and personal way in regard to your own life,if you are a man,or to help you better understand and relate yo your husband,father,brother,or male friends,if you are a woman.

http://www.amazon.com/Understanding-Purpose-Power-Men-Study/dp/0883688557/ref=sr_1_26?ie=UTF8&s=books&qid=1235369314&sr=1-26

Communication between men or women




For males, conversation is the way you negotiate your status in the group and keep people from pushing you around; you use talk to preserve your independence. Females, on the other hand, use conversation to negotiate closeness and intimacy; talk is the essence of intimacy, so being best friends means sitting and talking. For boys, activities, doing things together, are central. Just sitting and talking is not an essential part of friendship. They're friends with the boys they do things with.

Women want men to do what we want. We want them to want to do what we want, because that's what we do. If a woman perceives that something she's doing is really hurting a man, she wants to stop doing it. If she perceives that he really wants her to do something, she wants to do it. She thinks that that's love and he should feel the same way about her. But men have a gut-level resistance to doing what they're told, to doing what someone expects them to do. It's the opposite response of what women have." She reminds readers that, of course, there are men who are very helpful toward their women. "But if a man is going to be touchy, it's more likely to go in that direction. Whereas if a woman is insecure, she's more likely to go in the other direction, [and] be super- accommodating.

Sunday, February 15, 2009

Create Positive Communication Climate

The following are strategies for creating climates of positive communication:
  • Avoid making assumptions - Avoid drawing conclusions before meeting with an individual or a family based on written information. Read only what you need to ask informed questions.
  • Avoid jargon and explain technical terms - Use conversational language with individuals and families, and explain any technical terms. Service coordinators should refer to service agencies by name as opposed to initials, and explain terms such as behavioral intervention, authorizations, etc.
  • Share complete and unbiased information - Share results of assessments with people in their entirety, giving individuals and families information with which to make informed choices. Avoid screening information based on personal values.
  • Offer suggestions to individuals, but be certain that its clear that the suggestions are not the only options - Share advice with individuals and families, letting them know all other possibilities. Be supportive if they choose another option.
  • Don't be afraid to say "I don't know." Be honest with people. Everyone appreciates a service coordinator who will look into the questions and get back to the person or family with the answer.
  • Recognize differences in the way people acknowledge and understand information.- Explain information to people using a variety of aids (e.g., drawings, pictures) if necessary. Allow time for processing information, and answering questions.
  • Strive for equality - Meet with individuals in a location where they are comfortable. If the meeting is at the regional center office, make the room comfortable for a discussion. Sitting behind a desk will likely convey professional distance.
  • Respect cultural differences - Ask the focus person who ought to be invited to meetings. This will likely vary from person to person and family to family.
  • Pay attention and respond to nonverbal cues - Be aware of body language of all parties.

Conflict Resolution

So what are the skills used to support conflict resolution, which also happen to support effective communication?

They are:
Listening

Summarising

Questioning

Listening
The purpose of listening in conflict resolution is not for the listener to get ‘the facts’ but to support the speaker in understanding their own thoughts and feelings about the destructive conflict they are involved in. If you are focused on getting the facts it suggests you are wanting to take some level of control of the situation in order to resolve it for the speaker. You can't resolve another person's destructive conflict, you can only help them to resolve it themselves.

Summarising
An effective summary maximizes the effectiveness of the communication that occurs through a checking with the speaker whether the summary is an accurate statement of what was said.
The summary is not a ‘statement of fact’ about what was said, it is an opportunity to clarify with the speaker that the thoughts and feelings and viewpoints they have expressed have been heard accurately. Besides, summarising is not a 'high pressure' activity for the listener as the summary is not going to be 'perfect' the first time it is given and it does not need to be.

Questioning
An open question allows the person to create any one of a number of possible answers that work for them. A closed, leading question means the person can only answer yes or no to the disguised direction they are being given.
The closed question approach is what often leads to the idea of ‘empowerment’ being looked upon with some cynicism as it is paternalism trying to pretend it is something else. It still harbours an ‘I know better than you and you should do as I say’ subtext which does not value the individual’s capacity to decide their own path.

Monday, February 2, 2009

Interpersonal Communication Skills


What is the effect of a manager or business executive who has great interpersonal communication skills?

What are the effects of a manager or business executive who posesses poor interpersonal skills?


Even if we are a skilled communicator, we may not be communicating effectively at work. Our business culture, priorities, processes and physical environment, all play a part in how well information is sent and received. A large part of improving our communication environment is improving our own ability to communicate on an interpersonal level. We also can use interpersonal skills training, but some people need a major overhaul. And if these people happen to be managers or top leaders in your organization, the effects of their lack of interpersonal skills can be devastating to morale, productivity and employee retention


The basics interpersonal communication skills are all here—how to build and enhance our communication skills through effective listening, giving and receiving feedback, communicating with different personality types, and sharpening our verbal and nonverbal communication. The text explains basic communication theory as it applies to the workplace and offers “real-life” scenarios that demonstrate the use of effective interpersonal communication.


Sunday, February 1, 2009

Human-animal Communication


Evolution of Communicative Flexibility: Complexity, Creativity, and Adaptability in Human and Animal Communication (Vienna Series in Theoretical Biology) (Hardcover)



http://www.amazon.co.uk/Evolution-Communicative-Flexibility-Adaptability-Communication/dp/0262151219/ref=sr_1_6/279-6827440-5272032?ie=UTF8&s=books&qid=1233560302&sr=1-6


Human-animal communication is easily observed in everyday life. The interactions between pets and their owners, for example, reflect a form of spoken, while not necessarily verbal, dialogue. A dog being scolded does not need to understand every word, but is able to grasp the message by interpreting cues such as the owner's stance, tone of voice, and body language. This communication is two-way, as owners can learn to discern the subtle differences between barks and meows … one hardly has to be a professional animal trainer to tell the difference between the bark of an angry dog defending its home and the happy bark of the same animal while playing. Communication is also significant in equestrian activities such as dressage. The concept of human-animal communication has existed in culture for longer than recorded history, being an element of many myths and folk tales of numerous cultures, and continues in modern popular entertainment. This section lists some examples of this, divided by the method of communication magical/supernatural, innate natural ability, technological, and unspecified/misc. Topics that are beyond the scope of this article and will not be listed here include intraspecies communication and interspecies communication not involving humans or sentient animals who can think but not communicate with humans.

Sunday, January 18, 2009

Sign Language




A sign language is a language which, instead of acoustically conveyed sound patterns, uses visually transmitted sign patterns likes manual communication, body language and lip patterns to convey meaning. Simultaneously combining hand shapes, orientation and movement of the hands, arms or body and facial expressions to express fluidly a speaker's thoughts. Sign languages commonly develop in deaf communities, which can include interpreters and friends and families of deaf people as well as people who is deaf or hard of hearing themselves. Wherever communities of deaf people exist, sign languages develop.

In fact, their complex spatial grammars are markedly different from the grammars of spoken languages. Hundreds of sign languages are in use around the world and are at the cores of local deaf cultures. Some sign languages have obtained form of legal recognition, while others have no status at all.

In addation to sign languages, various signed codes of spoken languages have been developed such as Signed English and Warlpiri Sign Language. These aren't to be confused with languages, oral or signed. A signed code of an oral language is simply a signed mode of the language it carries, just as a writing system in a written mode.Signed codes of oral languages can be useful for learning oral languages or for expressing and discussing literal quotations from those languages, but they are generally too awkward and unwieldy for normal discourse. For example, a teacher and deaf student of English in the United States might use Signed English to cite examples of English usage, but the discussion of those examples would be in American Sign Language.

Actually most people use Hello and Goodbye signs even if they don’t know any sign language without even realising it. That is because the signs for hello and goodbye are waves. Hello is a wave from right to left while goodbye is a wave with the hand folding up and down. And of course, these signs are recognised by people who do not know sign language as well, making the very basic introductions between people everywhere very simple regardless of their language abilities. Hence, I strongly believe that sign language isn't a difficult way to learn and we'll figure it out how interesting and amazing it is.

Saturday, January 17, 2009

Basic Greeting






Greeting also call accosting is way for human beings to intentionally communicate awareness of each other's presencs, to show attention to, and to suggest a tpe of relationship or social status between individuals or groups of people coming in contact with each other.

As with many forms of comminication, greeting habits are highly culture and situation specific and may chnge within a culture depending on social status and relationship; the phenomenon as such exists in all known human cultures. Greetings can be expressed both audibly and ceremonial salutes ut includes rituals other than gestures. Basically, greetings are often but not always used just prior to a conversation.


A modest discussion starter
How do you know how to greet someone? What cues does a person use to choose the appropriate greeting? There are few gestures to greet someone. For example bowing, cheek kising, eskimo kissing, first pound, high-five, hug, pressing nose, hand shake, hand-kissing, hand raising or tipping, and so on. Voicemail greeting also is another way to greet. Voicemail greetings are pre-recorded message that are automatically played to callers, when voicemail answer the calls.

Relevant to this is a little snapshot in USAToday (January 8, 2009) on kissing as a form of greeting. Men and women differ considerably. 32% of men will kiss only the immediate family while 41% of women kiss only the immediate family.36% of the men would kiss very close friends, which seems very high to this greeting watcher while 36% of the women would. As to the percentage of men and women who would kiss only a member of the opposite sex: 33% of men and only 5% of women. Thus, men and women have a different greeting way depend on the situation and the people.


In my view point, we will greet friends, family or the people every moment and everyday. Greeting can count as our daily routine too. It is very important to learn how to greet with someone especially in manner way. Even the person is your enemy or you just don't like he or she, we also need to greet with them before start a conversation but perhaps is not in a manner way. At least we already show our generous and maybe in one we will become close friend. We don't know what is in the future and what is going on in the future too. Hence, we must show our polite when greet with someone and we will have a same feedback.